Measures queue length and average wait time per zone in real time, alerting when lines exceed your thresholds so staff can open a new counter before customers walk out. Built for retail, banking, and transport hubs.
Visylix Queue and Wait-Time Analytics turns any camera over a service area into a live measure of how long people are waiting. For each queue zone you define, it reports the current line length, the average and maximum wait time, the live service rate (how fast the queue is actually clearing), and a predicted wait time for someone joining the queue right now computed from that clearing rate. It raises an alert the moment a line grows past the threshold you set, so a manager can open another counter before customers give up and leave. Metrics are smoothed so a single person walking through does not spike the numbers, each zone is configured independently, and historical dashboards reveal the busy periods that should drive staffing decisions.
Core capabilities of the Queue and Wait-Time Analytics model.
Reports how many people are waiting in each queue zone in real time.
Tracks both the average and the worst-case wait so you see the full picture.
Reports how fast the queue is clearing and, from that rate, a predicted wait time for someone joining the line now, so staff can act before the wait is felt.
Raises an alert when a line grows past the limit you set, prompting staff to open another counter.
Filters out brief spikes so a single passer-by does not distort the numbers.
Define and tune each queue zone independently to match your floor layout.
Reveals busy periods over time to guide staffing and scheduling decisions.
Track several queues across a site at once, each with its own thresholds and reporting.
Summarizes how often waits stayed within target so you can prove and improve service levels.
Real-world applications for Queue and Wait-Time Analytics.
Keeps public-service and licensing-office waits within acceptable limits.
Alerts store managers to open another register before shoppers abandon their carts.
Keeps teller and service-desk waits within target service levels.
Monitors wait times at security lanes and check-in desks to keep passengers moving.
Watches counter and drive-through lines to protect speed of service.
Performance and deployment details.
Add Queue and Wait-Time Analytics to your video pipeline in minutes.
Assign the model to specific cameras with zone definitions and sensitivity settings through the web UI or API.
The model processes video frames in real time, generating structured detection events with bounding boxes and metadata.
Receive instant alerts via webhooks, trigger automated workflows, or query detections through the REST API.
Explore other computer vision capabilities.
Talk to our team to see this model in action on your video feeds.
Yes. Queue and Wait-Time Analytics reports the live service rate (how fast the queue is actually clearing) and, from that rate, a predicted wait time for someone joining the queue now, alongside current line length and average and maximum wait. It alerts when a line grows past your threshold so staff can open another counter before customers leave.
For each queue zone you define, Visylix measures the current line length and the average and maximum wait from any camera over the service area. Metrics are smoothed so a single passer-by does not distort the numbers, and each zone is configured and reported independently.
Yes. Visylix tracks several queue zones across a site at once, each with its own thresholds and reporting, and historical dashboards reveal the busy periods that should drive staffing decisions.