Measures queue length and average wait time per zone in real time, alerting when lines exceed your thresholds so staff can open a new counter before customers walk out. Built for retail, banking, and transport hubs.
Visylix Queue and Wait-Time Analytics turns any camera over a service area into a live measure of how long people are waiting. For each queue zone you define, it reports the current line length, the average and maximum wait time, the live service rate (how fast the queue is actually clearing), and a predicted wait time for someone joining the queue right now computed from that clearing rate. It raises an alert the moment a line grows past the threshold you set, so a manager can open another counter before customers give up and leave. Metrics are smoothed so a single person walking through does not spike the numbers, each zone is configured independently, and historical dashboards reveal the busy periods that should drive staffing decisions.
What Queue and Wait-Time Analytics does for your team.
Reports how many people are waiting in each queue zone in real time.
Tracks both the average and the worst-case wait so you see the full picture.
Reports how fast the queue is clearing and, from that rate, a predicted wait time for someone joining the line now, so staff can act before the wait is felt.
Raises an alert when a line grows past the limit you set, prompting staff to open another counter.
Filters out brief spikes so a single passer-by does not distort the numbers.
Define and tune each queue zone independently to match your floor layout.
Reveals busy periods over time to guide staffing and scheduling decisions.
Track several queues across a site at once, each with its own thresholds and reporting.
Summarizes how often waits stayed within target so you can prove and improve service levels.
Where Queue and Wait-Time Analytics makes a difference.
Keeps public-service and licensing-office waits within acceptable limits.
Alerts store managers to open another register before shoppers abandon their carts.
Keeps teller and service-desk waits within target service levels.
Monitors wait times at security lanes and check-in desks to keep passengers moving.
Watches counter and drive-through lines to protect speed of service.
Private, flexible and tuned to each camera.
Switch on Queue and Wait-Time Analytics for the cameras you choose.
Pick the cameras, draw the zones and set the sensitivity in a few clicks.
Visylix watches every chosen camera in real time and learns what is normal for each one.
Alerts reach your operators in seconds, and Sudarshan rules respond with sirens, door strikes, talkdown, webhooks and escalation.
See how Queue and Wait-Time Analytics is applied across different sectors.
22 analytics built in-house, ready for the cameras you choose.
See it on your own cameras. AI is billed per camera per month on the cameras you choose, so talk to us for AI pricing.
Yes. Visylix measures how fast each queue is clearing and predicts how long someone joining now will wait, alongside current length and average and maximum wait. It alerts when a line grows past your limit so staff can open another counter before customers walk away.
Draw a zone over each queue and Visylix measures its length and wait times from any camera covering it, ignoring people just passing by.
Yes. Each queue has its own limits and reports, and history dashboards show the busy periods that should shape staffing.