Privacy Policy

We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes: - Account information such as your name, email address, company name, and contact details provided during registration or contact form submissions. - Usage data including camera configurations, streaming preferences, AI model settings, and platform interaction logs. - Technical data such as IP addresses, browser type, device information, and operating system details collected automatically when you access the Visylix platform. - Video data processed through our AI analytics models as configured by your organization. Visylix processes video feeds on behalf of your organization and does not claim ownership of video content. - Communication records including support tickets, feedback, and correspondence with our team.

We use the information we collect for the following purposes: - Providing, maintaining, and improving the Visylix platform and its AI analytics capabilities. - Processing video streams through our computer vision models as configured by your organization. - Sending service notifications, security alerts, and administrative communications. - Responding to your inquiries, support requests, and feedback. - Analyzing usage patterns to improve platform performance, reliability, and user experience. - Ensuring compliance with applicable laws, regulations, and our terms of service. - Detecting, preventing, and addressing security incidents, fraud, and technical issues. We do not sell your personal information to third parties. We do not use your video data for purposes other than providing the services you have configured.

Aptibit Technologies takes the security of your data seriously. We implement industry-standard technical and organizational measures to protect your information: - All data in transit is encrypted using TLS 1.3 encryption. - Data at rest is encrypted using AES-256 encryption. - Access to customer data is restricted to authorized personnel through role-based access controls with multi-factor authentication. - We conduct regular security audits and vulnerability assessments of our infrastructure. - Video recordings are stored with tamper-evident encryption and configurable retention policies. - Our platform supports SOC 2, ISO 27001, and GDPR compliance requirements. While we strive to protect your information, no method of electronic transmission or storage is completely secure. We continuously evaluate and improve our security practices.

Visylix uses cookies and similar tracking technologies to enhance your experience: - Essential cookies required for platform functionality, authentication, and session management. - Analytics cookies to understand how users interact with our platform, helping us improve performance and usability. - Preference cookies to remember your settings, dashboard configurations, and language preferences. You can control cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality. We use Google Analytics to collect anonymized usage data. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.

We may share your information with third party service providers who assist us in operating our platform: - Cloud infrastructure providers for hosting and data storage services. - Analytics providers for platform usage analysis and performance monitoring. - Communication providers for email delivery and support chat services. - Payment processors for subscription billing and invoicing. All third party providers are bound by data processing agreements that require them to protect your information and use it only for the purposes we specify. We do not share your video data with third parties unless required by law or explicitly authorized by your organization.

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy: - Account information is retained for the duration of your active subscription and for a reasonable period afterward for record-keeping and legal compliance. - Video recordings and AI analytics data are retained according to the retention policies configured by your organization within the Visylix platform. - Usage logs and technical data are retained for up to 24 months for security analysis and platform improvement. - Communication records are retained for up to 36 months for support and quality assurance purposes. When data is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures.

Depending on your jurisdiction, you may have the following rights regarding your personal data: - Right of access: Request a copy of the personal data we hold about you. - Right to rectification: Request correction of inaccurate or incomplete personal data. - Right to erasure: Request deletion of your personal data, subject to legal retention requirements. - Right to restrict processing: Request that we limit the processing of your personal data. - Right to data portability: Request your personal data in a structured, machine-readable format. - Right to object: Object to the processing of your personal data for certain purposes. - Right to withdraw consent: Withdraw previously given consent at any time. To exercise any of these rights, please contact us at privacy@aptibit.com. We will respond to your request within 30 days as required by applicable law.

Visylix is operated by Aptibit Technologies from Kolkata, India. If you are accessing our services from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate. We ensure that international data transfers are conducted in compliance with applicable data protection laws, including the use of Standard Contractual Clauses or other approved transfer mechanisms where required.

Visylix is designed for use by organizations and is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete that information promptly.

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and, where appropriate, by sending you a notification. We encourage you to review this policy periodically for the latest information on our privacy practices.

If you have questions or concerns about this privacy policy or our data practices, please contact us: Aptibit Technologies Email: privacy@aptibit.com General inquiries: info@aptibit.com Location: Kolkata, India For data protection specific inquiries, please include "Privacy Request" in your email subject line.